OUR MISSION

The Mission of the Turks and Caicos 911 Emergency Service is to: 

• Provide a 24 hour response to all emergency calls of Police, Fire and Emergency Medical Services within these Islands. 
• Ensure that calls are answered quickly and passed on to the relevant responders to assist in their ability to respond in a timely manner.  
• Ensure that while calls are processed that the high standards of the Department are maintained;
• Provide outstanding professional service and give each caller life saving pre-arrival instructions to lessen the impact of the emergency.  
• Coordinate all emergency response by prioritizing and dispatching relevant units while vigilantly maintaining the safety of emergency responders.

HOW DOES 9-1-1 WORK?

All calls to 9-1-1 will be answered by trained professional Tele-communicators who will gather information to ascertain the nature of the emergency and then based on what they are told, will send the appropriate units. 

In some cases, callers may be asked to remain on the line until help arrives so that any changes to the original circumstances can be passed on to first responders. The 9-1-1 Tele-communicators are also responsible for the safety of the emergency agencies staff. The information collected from callers is to ensure a full understanding of possible dangers to the responders and prepare them in advance for the scene. The patience of the public during a 9-1-1 call is vital as some of the questions asked by the 9-1-1 operator may seem irrelevant or time wasting but must be understood is that while the Tele-communicator is on the phone, officers are being simultaneously notified so that there is no delay in response.

PARTNERSHIPS