OUR MISSION
The Mission of the Turks and Caicos 911 Emergency Service is to:
HOW DOES 9-1-1 WORK?
All calls to 9-1-1 will be answered by trained professional Tele-communicators who will gather information to ascertain the nature of the emergency and then based on what they are told, will send the appropriate units.
In some cases, callers may be asked to remain on the line until help arrives so that any changes to the original circumstances can be passed on to first responders. The 9-1-1 Tele-communicators are also responsible for the safety of the emergency agencies staff. The information collected from callers is to ensure a full understanding of possible dangers to the responders and prepare them in advance for the scene. The patience of the public during a 9-1-1 call is vital as some of the questions asked by the 9-1-1 operator may seem irrelevant or time wasting but must be understood is that while the Tele-communicator is on the phone, officers are being simultaneously notified so that there is no delay in response.